in the whole year, 51.32 billion cubic meters of natural gas were operated, an increase
of 26.7%, of which 48.36 billion cubic meters of natural gas were sold, an increase
of 19.5%, about 10.8 percentage points higher than the national average, and the
domestic market share rose from 14.3% to 15.7%.
the company expanded market shares and made remarkable achievements in market development.we
coordinated domestic and foreign resources, expanded resource scale, coordinated
gas fields, and stabilized domestic onshore gas resources. we well arranged long-term
lng delivery plan, increased spot purchase, and met market demand. we strengthened
cooperation with cnpc, increased supply of 670 million cubic meters for jiangsu
market through north sea lng resource swap. we supplied re-gasified imported lng
to zhejiang market by leveraging shanghai shenneng lng terminal and its pipeline
network. we developed 215 new pipeline gas users and 91 lng liquids users. we expanded
the sales scope and the sales volume of liquids. the annual average daily sales
volume of the three lng terminals of the company exceeded 12.5 thousand tonnes,
with a growth rate of 62.6%. the maximum daily loading volume reached 951 vehicles,
covering 15 provinces, cities and autonomous regions.
oil products and non-oil products
in 2019, domestic refined oil business volume reached 184 million tonnes, an increase
of 2.3%, of which retail sales reached 123 million tonnes, an increase of 0.7%,
and direct distribution reached 61.91 million tonnes, an increase of 5.6%. the operating
revenues of non-oil business increased 2.2%.
oil products marketing and service.we adopted precision marketing, adhered
to the principle of "precision and flexibility", and implemented "one policy for
one domain, one policy for one road, one policy for one station, one policy for
one customer, one policy for one time". we carried out campaigns for "fighting against
crimes and non-compliance practices", and improved the market competition environment.
we stabilized the strategic cooperation relationship with domestic and foreign suppliers,
expanded overseas markets, took multiple measures simultaneously, and successfully
achieved both volume and price. we adhered to the maximization of the value of the
industrial chain, optimized the supply of domestic resources, promoted internal
marketization, and created a favorable environment for expanding sales and creating
efficiency. we expanded the price gap between resources purchased globally, adhered
to the separation of gasoline production and sales, pushed forward the price stabilization
of diesel oil, and flexibly grasped the pace and volume price of external procurement.
we adhered to the operation of low inventory, coordinated logistics, expanded the
scale of pipeline transportation, strictly controlled the flow of high freight rates,
further optimized logistics, and greatly saved freight and miscellaneous charges.
non-fuel marketing and service. we leveraged the brand effect of easyjoy
and improved brand quality. we organized national theme marketing activities such
as "yixiang festival" and "spring festival goods market", introduced channels to
carry out poverty alleviation through consumption, and improved the reputation and
influence of the brand in a large scale. we accelerated the expansion of new business
such as car washing, advertising, fast food and insurance, piloted easyjoy coffee,
and improved the quality of non-fuel business. we selected best products for better
promoting fuel and non-fuel business at the same time.
in the whole year, the total operating volume of fuel oil reached 23.04 million
tonnes, the reported profit reached 350 million yuan, and volume and profitability
reached record highs.
the volume and efficiency of domestic trade increased significantly. we developed
flexible business strategy, effectively controlled sales rhythm, continuously improved
business quality, and made full efforts to do a good job in petrochemical resource
management. "visit enterprises, send services, expand business, create benefits"
activities achieved remarkable results. we gave full play to the advantages of one
game operation, strengthened the organization of marine resources in the northeast
and shandong resource distribution centers, strengthened the development of terminal
customers along the coastal river, realized the cross regional connection between
resources and market, and increased the operation volume of domestic trade ship
oil supply terminal by more than 30%. we carefully operated the marine retail market,
increased the publicity and promotion of marine light fuel oil, "i want to refuel"
platform had nearly 12,000 orders, with a 15% increase in volume and a transaction
amount of 127 million yuan. the annual domestic trade volume reached 3.33 million
the volume effect of bonded business reached a record high.we optimized the
low sulfur storage and transportation facilities, planned the low sulfur resource
reserve, and seized the market opportunity in the low sulfur resource switching
period. we promoted the production of low sulfur ship fuel in petrochemical industry
and realized the large-scale production of resources in shanghai, jinling and other
enterprises. we explored the direct channels in mexico and peru, vigorously carried
out coordination, and effectively reduced the procurement cost of low sulfur ship
fuel. the proportion of terminal operation continued to increase,signing long-term
contracts with more than 20 ship owners with low sulfur, and the proportion of terminal
and long-term contracts exceeded 50%. we actively coordinated with local governments
to promote model innovation and further improved the efficiency of distribution
services. the annual sales volume of bonded business was 5.42 million tonnes, with
a market share of nearly 40% and a low sulfur switching period of 50%.
other refined products
for the first time, the total sales volume of oil refining products exceeded 41
million tonnes, an increase of 2.9%, and the market share continued to maintain
the leading position in china. we strengthened market analysis and policy research
on product sales, closely integrated production, marketing and research, and served
end users. asphalt segment won the bid for vietnam f1 track construction project,
and donghai asphalt has become the designated product for domestic key projects.
the operating volume of lubricating grease reached 1.206 million tonnes, an increase
of 6%. we accelerated the technology access and localization of key equipment, obtained
27 patents and 68 technical certifications, completed localization of 139 projects,
completed the technical reserve of engine oil for gbvi emission standard. synthetic
aviation engine oil successfully passed the bench test of cfm, and high-speed rail
gear oil obtained the technology access of all 13 motor car models of qingdao sifang.
we continued to increase the promotion of "green lubrication and green packaging",
and the replacement rate of environmental protection packaging of gr eat wall lubricating
oil is o ver 85%.
in 2019, the total operating volume was 89.50 million tonnes, an increase of 3.3%,
a new record, of which the growth rate of both the company-conducted marketing and
self-operation both up by more than 10 percentage points. we signed framework agreements
with private enterprises such as hengli refining and chemical co., ltd. to realize
resource coordination and complementary advantages. we deepened the "one product,
one policy" precision marketing, and refined differentiated marketing policies of
products, prices and channels. we also deepened the "one customer, one solution"
precision service, and developed differentiated service plans for customers. guided
by customer and market demand, we gave full play to the advantages of integration
of production, marketing, research and use, cooperated with production, scientific
research and end-users to develop new products, and achieved new breakthroughs in
new product (specialty materials) sales and replacing imports with self-produced
major synthetic materials. we accelerated the transformation from traditional marketing
to e-commerce marketing mode, continuously improved core functions such as "petrochemical
e-commerce" process design, online payment, e-commerce logistics, and mobile application,
and initially created "contract spot", "service product", "online offline"
and "platform support" e-commerce mode for chemical products. by the end of 2019,
all chemical products were sold online. we improved the distribution network, and
established new domestic branches in tahe and xinjiang. the russian office opened
successfully. the indian office is in preparation.
the total sales volume of catalyst products kept increasing, and new breakthroughs
were made in key markets. domestic catalyst sales increased by 7.24%, and customer
satisfaction continued to improve.